Job Details

Dispatcher

Cool Willy's Heating & Cooling is growing, and we're looking for an experienced Trades Dispatcher to join our team in Tucson! If you thrive in a fast-paced service environment, know how to keep technicians moving efficiently, and are comfortable working in Service Titan, we want to hear from you.

Position Details

• Schedule: Full Time in office/Flexible
• Pay: $18$21 per hour, depending on experience
• Location: 1435 S. Euclid Ave, Tucson AZ 85713

What You'll Do

• Dispatch and schedule service technicians efficiently throughout the day
• Manage closes out technicians, assuring information, parts, and pay are correct
• Utilize Service Titan to schedule jobs, manage technician workflows, and update job statuses
• Update clients on appointment times
• Handle schedule changes, emergencies, and priority calls with confidence
• Ensure a high level of customer satisfaction through clear communication and follow-up

What We're Looking For

• Previous dispatcher experience in the trades (HVAC, plumbing, electrical, or similar)
• Hands-on experience with Service Titan (required)
• Strong communication, organization, and multitasking skills
• Ability to stay calm and solutions-focused in a fast-paced environment
• Reliable, detail-oriented, and team-focused mindset
• Must be able to pass a background check and drug screen

Why Cool Willy's?

• Supportive team environment
• Opportunity to grow with a respected local service company
• Competitive hourly pay based on your experience

If you're an experienced dispatcher who knows the trades and Service Titan, we'd love to connect! Apply today and become part of the Cool Willy's team!