Job Details

Division/Department: Gift Shop/Retail

Job Title: Retail Associate

Reports To: Retail Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Tucson, AZ

Compensation: $15.15 - $16.00/Hr.

Job Summary:

The Retail Associate plays a key role in delivering exceptional customer service by assisting guests, processing sales, and maintaining product displays in our on-site gift shops. The ideal candidate is enthusiastic, service-oriented, and knowledgeable about our merchandise, offering thoughtful recommendations to enhance the customer experience.

Essential Duties/Responsibilities:

• Assist customers with purchases, returns, and general inquiries.

• Maintain inventory levels by restocking merchandise as needed.

• Engage with customers by sharing product knowledge, making recommendations, and offering assistance.

• Deliver exceptional service to all gift shop guests.

• Accurately process cash and credit transactions.

• Keep the sales floor clean, organized, and visually appealing.

• Follow all safety procedures and promptly address or report any potential hazards to ensure a safe environment for customers and staff.

• Perform other duties as assigned.

• Previous experience in the retail industry is strongly preferred.

• Background in cash handling and familiarity with cash registers or point-of-sale systems is a plus.

• Strong work ethic and a proactive, hands-on approach with a commitment to exceptional customer service are required.

• Ability to stand and walk for up to 8 hours per day.

• Regular bending, lifting, carrying, reaching, and stretching.

• Ability to lift up to 20 pounds.

• Work schedule may vary and can include evenings, weekends, holidays, and occasional overtime (required).

• Some duties may take place around the park and event spaces, which may involve uneven surfaces and exposure to extreme weather conditions.