Job Details

Parts Counter

Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We have an immediate opening for a Parts Counter person, who will oversee the parts sales process from start to finish, ensuring retail and wholesale customers enjoy a positive parts buying experience. Due to the collaborative nature of this role, successful candidates are excellent communicators, problem-solvers, and enjoy building rapport with clients. The Parts Counter person reports to the Parts Manager.

What We Offer:

• Competitive compensation!
• Professional development: Access ongoing training and growth opportunities to advance your career.
• Supportive team environment: Join a collaborative team where your contributions are valued.
• Employee/family discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer opportunities and more!

Benefits to support employee well-being:

• Comprehensive health coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite nurse practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible spending accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable life and disability insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee assistance program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) retirement plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous paid time off (PTO): Time off to recharge and maintain work-life balance.

Core responsibilities:

• Assist retail and wholesale customers in selecting the required parts and accessories and solicit additional sales.
• Locate and order parts from vendors or other outside sources, and maintain contact with vendors and customers regarding order status.
• Provide customers with price quotes, invoices and other information.
• Pull and fill orders from stock, ensuring customers receive parts and accessories in a timely manner.
• Ensure internal requests for parts are billed on the repair order.
• Foster strong customer relationships to generate referrals and repeat business.
• Maintain the appearance of the parts counter and retail displays, and assist with maintaining cleanliness and organization of parts inventory areas.
• Notify the Parts Manager of out-of-stock parts or other materials that require immediate attention.

Desired qualifications and experience:

• Previous retail or wholesale auto parts sales experience is highly favorable.
• Automotive knowledge is helpful; dealership experience is a plus.
• Experience reading and interpreting parts catalogs and working with DMS is preferred.
• Exceptional customer service and interpersonal skills, in person and over the phone.
• Team-oriented with a positive attitude.
• Basic computer skills.
• Ability to work efficiently and effectively manage multiple tasks in a fast-paced environment.
• Ability to lift up to 50 lbs.
• A valid driver's license and clean driving record are required.
• Must pass a pre-employment background check and drug screening.

To apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out with next steps.