Job Details

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.TITLE: Assistant General ManagerDEPARTMENT: A & G SUPERVISOR: General ManagerSUMMARY:Assist the General Manager in all departments in the effort to generate profit, meet or exceed budget expectations, and maintain operational and guest service standards. Directly supervise all departments, including front office, housekeeping, sales, and engineering to ensure all departments and brand standards are being met and operational efficiencies are being realizedESSENTIAL FUNCTIONS:1. Hire, train, counsel and motivate strong departmental teams2. Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines3. Assist in performing department forecasts4. Process accounts receivable and monitor the department budgets5. Check all daily reports and respond accordingly to findings6. Assist GM with Accounting/EOM procedures7. Champion brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and consistently reflect the company's values and mission8. Ensure guest special requests are fulfilled9. Manage brand and OTA messaging platforms10. Update systems availability from cancellations and arrival and departure changes11. Monitor posting of guest charges to minimize lost revenue12. Ensure proper delivery of guest services as directed by the General Manager13. Monitor room availability to ensure hotel is maximizing room revenue14. Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed15. Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement16. Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs17. Ensure all departments are in compliance with all required training courses.18. Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance19. Be present and actively oversee breakfast service on a regular basis20. Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance21. Educate department heads on emergency procedures and ensure all employees are properly trained in these procedures22. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)23. Always have a friendly and welcoming demeanor when interacting with our guests24. Establish effective departmental communication through active use of Quore, departmental meetings, and ongoing coaching and counseling25. Create employee engagement activities and reward recognition for outstanding efforts26. Develop and maintain hotel programs to assure that the Quality Assurance Program criteria are met27. Take a leadership role in all human resource related functions, including coaching, counseling, and discipline, training, employee relations, safety, workers compensation and recruiting28. Participate in the MOD program. Working regular weekends will be required29. Carry out any reasonable request by management that I am capable of performingPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance. $70,000 - $77,000 per yearThis company is an equal opportunity employer.frnch1