Job Details

Security Supervisor

Ensures that Security Officers effectively patrol the Gaming Enterprise Division (GED) to maintain the safety and security of guests and team members as well as property. Maintains adequate staffing levels for a safe environment.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Ensures Security Officers effectively patrol the GED to maintain the safety and security of people and property.
• Patrols the property on assigned shift, identifies potential security and/or safety hazards, and either takes corrective action or reports it to the appropriate individual for corrective action.
• Conducts briefings at the start of a shift to inform Security Officers of pertinent information regarding the job or the GED.
• Conducts investigations and collects evidence, as necessary.
• Prepares and/or requests reports on incidents involving guests, team members, and the facility.
• Reviews reports for completeness, accuracy, and identifies activities that need follow-up; provides written and oral reports to supervisor.
• Utilizes GED emergency action guides to efficiently handle fires, evacuations, robbery attempts, and life-threatening situations; decides what actions to take based on the situation, facts known, and position limitations.
• Acts as On Scene Commander during emergency procedures.
• Maintains a working knowledge of special events in order to advise guests and team members.
• Prepares schedules and adjusts staffing levels according to business levels and conditions to ensure adequate coverage during a shift.
• Supervises and develops Security Officers on assigned shift by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
• Enforces performance standards, policies, and procedures in accordance with the GED's expectations and within scope of authority.
• Evaluates Security Officers.
• Participates in the search and selection process for Security Officers.
• Prepares lesson plans and conducts or arranges for training of Security Officers.
• Performs day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Ensures that sufficient inventory of supplies and equipment is available for staff.
• Ensures there is a communication link between management and Security Officers.
• Operates company vehicles in a safe manner when needed to conduct Security business.
• Ensures compliance with all applicable federal, state, and local laws as well as guest service standards.
• Completes assigned projects in a timely manner.
• Performs other job related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of security and fire inspection procedures and practices.
• Knowledge of first aid and other safety related practices.
• Knowledge of supervisory practices and principles.
• Skill in observing situations and decision making.
• Skill in dealing courteously with the public.
• Strong organizational and planning skills.
• Ability to effectively communicate.
• Ability to apply commonsense reasoning to a variety of situations and carry out instructions in written, oral, or diagram form.
• Ability to operate a two-way portable radio as well as coordinate and dispatch information to all other radio users.
• Ability to learn technical material such as safety rules, operation and maintenance instructions, and procedures.
• Ability to effectively work in a fast paced work environment and under pressure.
• Physical ability to perform the job duties, including the ability to lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, with or without a reasonable accommodation.
• Ability to talk, hear, stand, and walk 100% of the job time.
• Ability to see close up, at a distance, peripherally, and distinguish colors.

Mandatory Requirements:

• High school diploma or GED AND two years of security-related experience, including one year of lead or supervisory experience.
• Must have a valid Arizona driver's license at time of hire.
• Must be able to work in a smoking environment.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
• Must be able to obtain a valid gaming license.