Job Details

Customer Service Specialist

At IPS, our strength lies in visionary leadership grounded in core values: safety, accountability, integrity, teamwork, entrepreneurial spirit, and an unwavering focus on our customers. We're seeking a proactive individual who is driven to take action and dedicated to delivering exceptional experiences for both customers and employees. Joining us means leading transformative projects, setting new benchmarks in the industry, and creating a lasting legacy of excellence.

At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations:

Integrated Power Services is seeking a Customer Service Specialist to provide efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. You will be responsible for Customer Service duties with a focus on delivering unmatched customer experiences. Responsibilities include:

• Provide efficient customer service to ensure timely and cost-effective completion of all customer-related paperwork for incoming orders.
• Act as a technical resource, addressing and resolving inquiries and problems.
• Support outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction.
• Engage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise.
• Coordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition.
• Take responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations.
• Handle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories.
• Review technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents.
• Prepare internal material requisitions for the purchase of materials and services related to order completion.
• Complete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction.
• Interpret and ensure compliance with operating policies and procedures.
• Proactively address customer service activities for timely and cost-effective completion of all related tasks.
• Proactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience.
• Maintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth.
• Take responsibility for key customer-facing metrics, including quality, time to quote, approval to ship, and ship to invoice.
• Utilize CIPS tools and processes.
• Regularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects.
• Follow proper controls and compliance with corporate policies and procedures.
• Other duties as assigned by Area General Manager.

Qualifications and Competencies:

• BS/BA in Business or Finance, preferred
• Sharp analytical thinking and reasoning abilities
• Proficient with Microsoft Office
• Ability to analyze and interpret data and take appropriate action
• Must be extremely detail-oriented with sound problem-solving skills
• Ability to prioritize and maintain high degree of organization
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Poses excellent written and verbal skills
• Prefer 5+ years of technical sales or customer service, or similar experience
• Experience in motor repair or related industry
• Experience interpreting and understanding profit and loss statements
• Exceptional customer centricity to execute and deliver results.

You'll thrive at IPS if you

Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are :

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.