Job Details

About the job Customer Service Representative Heritage Civil Works is a forward-thinking engineering firm focused on delivering smart, sustainable infrastructure solutions across the U.S. We pride ourselves on a strong commitment to client satisfaction, innovation, and a positive team culture. As we expand our operations, were seeking a dedicated and professional Customer Service Representative to support our growing team and client base.Position Overview: As a Customer Service Representative, you'll be the first point of contact for our clients, vendors, and internal stakeholders. Your role will involve answering inquiries, resolving issues, and ensuring a smooth and positive experience for every person you assist. You will work closely with our operations and project teams to provide timely, accurate information and support.Key Responsibilities: Respond promptly to customer inquiries via phone, email, and live chatHandle customer issues with professionalism, empathy, and efficiencyProvide accurate information about services, schedules, and project updatesMaintain detailed records of customer interactions in CRM systemsCollaborate with internal departments to resolve client issues and requestsMonitor incoming support tickets and ensure timely resolutionIdentify recurring customer concerns and escalate them when necessarySupport onboarding of new clients and assist with documentationRepresent the Heritage Civil Works brand with clarity and courtesyRequirements: Previous customer service or administrative experience (1+ years preferred)Excellent verbal and written communication skillsAbility to multitask, prioritize, and manage time effectivelyStrong problem-solving skills and a proactive attitudeComfortable using digital tools and support platforms (e.g., CRM, email, chat tools)Reliable internet connection and a quiet remote working environmentHigh school diploma or equivalent (Associate or Bachelors degree a plus)What We Offer: Remote flexibility; work from anywhereCompetitive hourly payFull benefits package effective immediately (health, dental, vision, PTO)Provided equipment and IT supportOngoing training and developmentA supportive, mission-driven team environmentWork Schedule: Monday to FridayTypical hours: 9:00 AM – 5:00 PM (local time)Occasional flexibility available depending on team and project needsJoin Us: If you're passionate about providing excellent service and being part of a company that values your voice and contributions, wed love to hear from you.#J-18808-Ljbffr