Job Details

Immediate need for a talented Complaint/Conflict Resolution Specialist . This is a 12+ Months Contract opportunity with long-term potential and is located in Tucson AZ (Hybrid) . Please review the job description below and contact me ASAP if you are interested.Job ID:26-08962Pay Range: $34 - $35.40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:Review customer complaints related to money movement in federally regulated products.Communicates in a timely and responsive manner via email with customersMeets established cycle times and metricsGives and accepts feedback from peers and manager(s)Prioritizes recommendations for process improvementsExercises judgment within defined procedures and practices to determine appropriate actionAccurate documentation of complaint cases for Compliance related issuesAble to work independently when necessary and understands work will be reviewed for qualityKey Requirements and Technology Experience:Skills- Banking or FinTech experience preferredExcellent verbal, written, and interpersonal communication skillsStrong organizational and time management skills to prioritize workAbility to interact and influence stakeholders at all levels of organizationAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentStrong investigatory and troubleshooting skills with high attention to detail and accuracyAbility to articulate and document complex concepts in a clear mannerCollaborative approach to problem solvingPrevious experience with lending and other regulatory products/services a plusAdvanced knowledge of QuickBooks products a plusExperience with Salesforce, Slack and Chat GPT a plusOur client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr