Job Details

Banner Health - 3838 North Campbell Avenue - Responsibilities: Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.; Receives physicians orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.; Provides patients with information, pre and post-test instruction, provides location of appointment and directions.; Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels.; Anticipates patient and provider needs and responds accordingly.