Job Details

Our client, a well-known accounting and tax software provider, is actively hiring a Complaint Resolution Specialist to join their Customer Success Complaint Resolutions team in Tucson, AZ!

This will be a 1 year W2 contract with benefits and paid holidays offered!

In this role, you will be responsible for handling escalated customer complaints for regulated products related to money movement. You will review and resolve customer complaints in a timely manner while identifying trends in the complaint data.

Responsibilities:

• Review complaints in a timely manner related to money movement in federally regulated products
• Communicate with customers via email
• Prioritize recommendations for process improvement
• Document complaint cases in a timely manner

Skills:

• 3+ years of experience in customer success/customer experience
• Prior experience within banking or fintech is a plus
• Experience with Salesforce, Slack, and ChatGPT

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.