Job Details

American Red Cross - - Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation; Schedule appointments while providing positive service experience to maximize donor show rates; Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals; Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates; Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability