Job Details

Hertz - - Responsibilities: Provide customer service that is above and beyond for customer satisfaction and retention.; Handle first contact resolution and customer interactions at the counter.; Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on NPS performance actions.; Analyze NPS results to determine causes and execute on plans to improve guest satisfaction.; Coach and guide employees to understand customer needs and ensure adherence to corporate policies.