Job Details

This role is ideal for candidates who enjoy outbound calling, handling objections, and turning conversations into booked appointments

Therapy Tree is hiring US-based Family Conversion Specialists to support a high-impact surge focused on increasing therapy visit utilization.
This is not a front desk or administrative role.
This role exists to convert opportunity into scheduled visits by calling families, handling resistance, and booking additional sessions quickly.
If you are confident on the phone, comfortable with scripts, and motivated by clear outcomes, this role is for you.

What You'll Do
Make high-volume outbound calls to families
Reactivate patients who have fallen off the schedule
Increase visit frequency for active patients receiving fewer visits than recommended
Convert PRN or inconsistent attendance into standing schedules
Book sessions directly into the schedule
Follow clear scripts and escalation pathways
Document outcomes accurately
This role is execution-focused and results-driven.

What You Will NOT Do
General front desk work
Answer inbound clinic phones
Design systems or processes
Manage schedules independently
Handle billing or insurance
You will be given clear call lists, scripts, and priorities.

Ideal Background
Call center, patient outreach, or appointment-setting experience
Healthcare, therapy, rehab, or medical office experience preferred
Comfortable handling objections and resistance
Confident, calm, and professional on the phone
Able to work independently with minimal supervision
Available during US business hours

Required Skills
Strong spoken English
High phone stamina (multiple hours/day)
Script adherence
Clear documentation
Outcome-focused mindset

Preferred (But Not Required)
Spanish/English bilingual
Pediatric healthcare experience
Scheduling or intake experience
Bilingual is a plus, not a requirement.

Success Metrics
Calls completed per day
Appointments booked per day
Net billable hours added
Conversion rate from call scheduled visit

Engagement Details
Contract / temporary (surge role)
Immediate start
High-priority, time-sensitive work
Clear daily expectations
Strong leadership support
This role has a direct and measurable impact on patient care and business stability.