Job Details

Senior Business Systems Analyst - Contract - Hybrid (Bay Area, CA)

You will help lead and be responsible for the implementation of Professional Services Automation (PSA) projects and support delivery processes within the Customer Experience (CX) Delivery Systems team.

The SBSArole will provide system guidance, be hands-on, and will resolve tier-two support cases for PSA system issues. The role demands excellent knowledge of business processes and methodologies, along with a nominal understanding of general financial practices and a strong analytical background. The candidate will have direct experience in PSA application design, configuration, and implementation.

Responsibilities:

• Act as the primary lead for all Delivery Systems projects specific to your product and/or subject matter area.
• Prepare ad-hoc analysis in support of specific initiatives.
• Collaborate across teams, geographies, and organizational levels to identify and translate business requirements into scalable system-driven solutions.
• Provide daily hands-on problem management, guidance, and support for your business partners.
• Support continuous improvements and evaluate impact and prioritization of individual projects.
• Create and deliver presentations for various forums and levels.
• Lead change management process by developing communications, job aids, and training.
• Effectively articulate complex ideas and concepts through clear and concise verbal and/or written communication.
• Leverage business knowledge and expertise to find opportunities for process improvements.
• Manage cases for all questions relating to your product area's systems, security and business processes.
• Perform monthly/quarterly audits.

Skills Required:

• 10+ years of hands-on business analysis experience.
• 7+ years of ERP systems experience, preferred.
• Bachelor's degree in Business, Finance, or other relevant field of study.
• End-to-end implementation experience including project management, requirements, testing, issue management, communications, and organizational change management.
• Excellent interpersonal, collaboration, analytical, and problem-solving skills.
• Highly flexible, ability to execute well in a fast-paced, constantly evolving organization.
• Strong analytical, prioritizing, problem-solving, analytical, project management, and planning skills.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as with business partners and technical teams.
• Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent customer experience.

Job Type: Contract
Duration: 6M+ Extendible
Location: Pleasanton, CA
Work Setting: Hybrid (3Days/Week)