Job Details

divh2The Front Desk Lodge Host/h2pThe Front Desk Lodge Host is responsible for cultivating a warm and welcoming atmosphere for Lodge guests by providing world class customer service. Working as part of a team and independently, the Lodge Host creates a stress-free environment for guests and facilitators that visit the Lodge./ppThe Front Desk Lodge Host Duties/Responsibilities:/pulliWelcomes visitors by greeting them, in person or on the telephone/liliAssist with guest check in and direct guests to the proper area upon arrival/liliEngage with guests to answer questions or assist with resolving any concerns/complaints./liliAssist guests with any last-minute requests or desires to make their visit more enjoyable./liliAnswers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary/liliAssist with computer and copy/office services for guests./liliEnsure elements of the Lodge are ready before guests arrive./liliAssist team with AM guest needs./liliEnsure inventory of office supplies and update inventory sheet when inventory is completed/liliReceive packages deliveries and shipments and ensure they are delivered to the correct team./liliMaintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys./liliBe well versed in Lodge property, local area, and main office./liliProvide live Monscierge and Canva assistance./liliEnsure Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day/liliAssist Events Team with setup, day-of tasks and cleanup as needed./liliAM walk through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day./liliEnsure the Lodge is locked and TV/heaters/fireplace is off after events./liliPerform regular check of the restrooms and hand towels./liliAssist Guest Services teams with special projects, ordering and seasonal decor changes./liliActively participate in Guest Service Team meetings./liliAssist Guest Services team with all transportation needs./liliBooking vehicles, categorizing/updating the calendar accordingly based on each reservation/liliSending appropriate information to the individuals who have reserved our company vehicles and keeping track of all vehicle keys/liliAssisting with cleaning the two Lodge golf carts, ensuring the cleanliness of the golf carts before the end of day./liliAssist with transportation to and from the airport as needed./liliAssist the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts./li/ulpThe Front Desk Lodge Host Qualifications:/pulliHighschool diploma or equivalent/lili1-3 years related experience required/liliGuest Service or in-person customer service experience/liliProblem-solving skills is a must/liliStrong written and verbal communication skills required/liliFriendly, welcoming, and professional disposition required/liliBasic phone and computer skills required/liliAbility to adapt to changing situations and/or requests to accommodate guests/liliDetail oriented with the ability to multi-task and prioritize assignments/liliAbility to remain calm under pressure/liliAbility to work with minimal direction/liliSelf-starter/liliTeam player/li/ulpThe Front Desk Lodge Host Physical Demands:/pulliMust be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc./liliAbility to lift 20+lbs/liliMust be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others./liliPrimarily works in an indoor, temperature-controlled, sealed-window office environment./liliWork primarily involves sitting / standing./li/ulpWhy Clayton?/ppFull-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more./ppAs part of Claytons commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program./ppAt Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Claytons Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course./ppClayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status./ppCompensation Grade Pay Range $21.69 - $27.11/p/div