Job Details

Employer Industry: Banking

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible schedule with some holidays off
• Engage with customers across multiple communication channels
• Work in a highly regulated and professional environment
• Chance to make a positive impact on customer satisfaction

What to Expect (Job Responsibilities)

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer issues and escalate to supervisors when necessary
• Assist customers with digital banking services on various devices
• Maintain knowledge of banking products and services to effectively address customer inquiries
• Attend meetings for ongoing development and adherence to service standards

What is Required (Qualifications)

• High school diploma or GED required
• Minimum of one year of customer service experience required
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

How to Stand Out (Preferred Qualifications)

• Customer service experience within a banking or financial institution
• Six months of outbound calling experience
• Six months of sales experience
• Demonstrated ability to work independently in a fast-paced environment
• Proficiency in Android and Apple products

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