Job Details

divh2ServiceNow Development Team Lead/h2pOur ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team./ppFor this Development Team Lead position, we are looking for candidates with specific Customer Service Management (CSM) ServiceNow experience./ppThis position is fully remote and candidates must be located in the United States./ppResponsibilities include:/pulliLeading the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives/liliBuilding and maintaining a strong team spanning multiple geographies and time zones/liliRecognizing obstacles impacting team efficiency, monitoring performance KPIs, and collaborating with stakeholders to resolve issues or escalate when necessary/liliProviding mentorship and development guidance to junior team members and less experienced consultants/liliFor Extend type projects, collaborating directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development/liliReviewing user stories for technical validity and providing design guidance before development begins/liliCoordinating and distributing work assignments effectively across team members/liliPerforming code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices/liliPerforming hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required/liliEnsuring all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story/liliConducting sprint reviews and solution demonstrations for clients/liliOverseeing the creation and maintenance of technical documentation, ensuring the team adheres to quality standards/liliManaging the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production/liliOverseeing defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements/liliAdvising clients on platform health best practices, including assistance with upgrades, patching, and release management/liliAnalyzing problems and recommending remediation solutions/liliConducting technical training and knowledge transfer sessions/liliContinuously enhancing ServiceNow skills by staying current on new releases and features/liliBuilding ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze/liliMaintaining 75% billable utilization target/liliPerforming other duties as assigned and requested/li/ul/div