Job Details

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Job Purpose:

Product Category Director, Customer Platform is responsible for executing and building the one-to-three-year strategy that delivers a cohesive platform experience to our contracted government agency partners for all Tablets, Media, Communication products and services.

Essential Duties:

• Oversee product category to deliver on BU priorities, roadmap, and objectives.
• Facilitate a data-driven product culture that encourages innovation, experimentation and rapid iteration.
• Build strong product to customer connections (focus groups, interviews, market research) to ensure platforms are addressing the needs.
• Evangelize customer strategy and vision internally and externally to drive corporate alignment.
• Define platform requirements to maintain user consistency across all products and corporate processes (Legal, marketing, etc.)
• Develop category roadmap and manage overall product strategy in order to achieve financial and strategic growth objectives.
• Execute departmental policies, practices, and procedures that advance team members and the organization.
• Ensure product pipeline supports the company and BU strategy and goals by improving EBITDA and stakeholder value.
• Monitor Key Performance Indicators (KPI's), competitor, and industry data and translate changes into roadmap action items to maintain the success of the category.
• Define business requirements and drive agile product development with cross-organizational teamwork.
• Oversee product team members to ensure proper documentation and communication for assigned product lines are maintained.
• Visit agency customers and attend industry shows to create relationships and promote alignment.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

• Collaborative leadership skills with management experience during periods of organization transition
• Strong quantitative and analytical skills
• Strong communication skills, both oral and written
• Experience working in the government sector preferably in corrections or similar industry.
• Proficient in Microsoft Suite including Word, Excel, and PowerPoint
• Ability to identify and execute process optimization.
• Knowledge of RFP based procurement process with prior involvement as a purchaser or vendor.
• Ability to facilitate cross-department alignment on complicated projects with the ability to pull consensus from a group.
• Proactive mindset to anticipate and implement changes in our business.
• Experience managing the financial and operational success of multiple product lines and/or multiple departments.
• Ability to acquire and manage vendor relationships.
• Experience with payment flow and partners (processors, banks, etc..)
• Regulation and compliance knowledge and experience mitigating risk while minimizing the impact to the business
• Ability to support C2B payments as well as C2C funds transfers
• Funding would involve both money transfer but also the account funding fees for debit product
• Prepaid card experience with ability to apply it into the correctional space.

Minimum Qualifications:

• HS Diploma or GED.
• 10+ years of experience B2B Product Management experience with payment flow and partners (processors, banks, etc..)
• 5+ years of experience leading Product Management in payments field with direct reports

• Direct P&L management experience

Preferred Qualifications:

• Bachelor's degree in management, Marketing, or other business-related field
• Deep knowledge in the correctional or government environment with experience at the operational and leadership levels
• Experience with product or project management
• Worked in a B2B2C business model is a plus

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $159,467.75 - $181,793.23 per year
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

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Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.