Job Details

Business Analyst Level 3

Austin, TX (Remote within TX)

10 months Contract with possibility to extension

Description:

The Business Analyst Level III role has the responsibility to support the Project Management Office (PMO) and the Project Manager in effectively facilitating the execution of projects that may be in various phases and stages within the Systems Development Life Cycle (SDLC) to include initiation, planning, execution, monitoring and controlling, and closing of projects. The processes and tools used to execute each phase must follow established Client standards for project management within the PMO. This includes consistently applying the PMO standards for documentation and the use of metrics for the management of projects. May assign and supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

(30%)

• Coordinates and analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and analyzes computer system capabilities, workflow, and scheduling limitations.
• Facilitates meetings and discussions with internal and external stakeholders to document statements of work, project charters, business and functional requirements, procedures and workflows, user stories, acceptance criteria, test plans, and risk assessment plans for all assigned projects in accordance with project schedules
• Develops project schedules with assigned resources, review with internal and external stakeholders and manages the schedules to ensure projects remain within scope, timeline, and budget. Provides weekly status reports and updated project schedules to project manager.
• Regularly reviews the risk log with internal stakeholders and external vendors to effectively quantify and manage and identify projects risks and difficulties in accordance with the strategies documented and update the risk log with new risks or changes. Designs strategies to mitigate or avoid them.
• Consults on the analysis of an application, troubleshoots system problems, and implements solutions. Escalates issues to project manager.
• Develops the design and review of test cases; processes change requests; and manages a project's scope, acceptance, installation, and deployment. Conducts stage gate reviews at end of each major phase of the project/s, ensures decisions, signoffs and approvals are documented, assesses go/no-go decisions, and ensures lessons learned or retrospectives are conducted at the end of each phase. Finds true points of task/project failures and determine what could have been done differently. Provides reports to project manager.

(30%)

• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Works closely with the project Quality Assurance (QA) function to ensure comprehensive and cohesive plans and documents are in place for sprint validation, triage processes, regression testing, acceptance approval, migration stability, and production support.
• Ensures detailed User Acceptance Testing (UAT) plans are in place for all projects
• Ensures that user stories and acceptance criteria for all approved requirements have been documented, reviewed by the Subject Matter Experts (SMEs), and approved by the business divisions.
• Ensures QA tasks and processes are well defined to include Comptroller of Public Accounts (CPA), as applicable, smoke, regression, integration testing, and defect management.
• Escalates issues to ITD management with solid facts for the situation as well as several options (with pros and cons) to correct the situation/s as well as recommended options.

(30%)

• Supports the workflow processes for change management, facilitates discussions among cross functional teams of internal and external stakeholders (including supporting vendors) and ensures integrated testing is executed where required.
• Ensures change requests for new or added requirements comply with the Texas Alcoholic Beverage Commission Change Advisory Board (CAB) and/or the TABC AIMS CAB governance procedures, and the required documentation is provided in a timely manner for CAB Administration. Facilitates business process workarounds for functions that are postponed or descoped and ensure these are well documented and accepted by the divisions impacted.
• Works closely with the Business Service Division (BSD) and relevant business divisions/vendors to ensure all financial transactions are tested and meet CPA requirements.
• Ensures all required integration points with external service vendors and other state agencies are part of the project plan and timely communication with these service providers as well as scheduled testing is in place.
• Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.

(5%)

Develops training curriculum and conduct formal training sessions covering assigned systems module and ensures that a migration plan is in place for deployment to production and includes processes to support the maintenance Service level Agreement (SLA).

(5%)

Performs other duties as assigned.

Minimum Qualifications:

• Must pass a background check.
• Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field. Experience and education may be substituted for one another.
• A minimum of five (5) years of full-time work experience in business and/or system analysis work. May require travel up to 10% of day travel or occasional overnight travel.

Preferred Qualifications:

• 5+ Years in a Business Analyst or Advanced System Administrator Position
• 5+ Years in a Process Workflow Analytics
• 2+ Years in Eliciting Requirements
• 2+ Years in User Acceptance testing and Implementation
• Lean Six Sigma Green Belt Certification preferred

Knowledge, Skills and Abilities:

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices.
• Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues.
• Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to assign and/or supervise the work of others.