Job Details

Responsibilities include, but are not limited to:Core Service Delivery: - Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRCs Processing Department at Headquarters for clients. - With support from the program manager, assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the R&P, APA, RTCA, MG and program guidelines. - Collaborate with other departments to encourage timely internal and external referrals. Documentation, Compliance and Reporting: - Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor. - Ensure reporting requirements are met in compliance with donor and organizational requirements. Direct Client Services: - Maintain a reduced active caseload of clients and e...Coordinator, Intake, Business Services, Skills, Client