Job Details

Customer Program Manager

Celestica enables the world's best brands. Through our unrivalled customer-centric approach, we partner with leading companies in numerous markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from the drawing board to full-scale production and after-market services.

The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. They will manage large hyperscaler customer accounts. The main areas of responsibility are Program Management, Cost and P&L Management, Business Development, Pricing/Bid Development, Development Support, NPI Coordination, Customer Satisfaction, Customer Business Processes Setup, Communications Management, and Performance Reporting and Planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Mfg. etc.

The preferred candidate will be based in the Bay Area. Responsibilities include:

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Develops plans to meet commitments and schedules for customers.
• Supports sales team and GCBU with contents required for customer communications and business reviews.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with customer to help ensure satisfaction with the company and the products.
• Solicits performance feedback and communicates information to internal teams and departments.
• Prepares, distributes, and analyzes customer surveys and self-assessments.
• Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Manages customer account profitability.
• Participates in forecasting, planning, and monitoring of efficiency and execution of account strategies.
• Participates in the pricing/bid preparation process and contract development and management.
• Provides performance reporting and analysis for monthly OPS Reviews and quarterly Customer Performance Reviews.
• Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.

Knowledge/Skills/Competencies:

• Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Financial and Business Acumen
• Understanding of Data Analytics
• Ability to learn internal IT tools
• Commercial Skills - Contracts, Financials, Quotations
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica capabilities, offerings, sites, and key functional teams

Typical Experience: Nine plus years of relevant experience

Typical Education: Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Salary: $156,000-214,000 USD/year

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, or California as well as locations near major airports such as the Northeast, Southeast, Midwest, and Pacific Coast.

Company Overview: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe, and Asia, we imagine, develop, and deliver a better future with our customers.