Job Details

Senior Key Account Manager

UNS Energy Corporation, parent company to Tucson Electric Power, is the largest corporation headquartered in Southern Arizona. UNS Energy's subsidiaries range from the long-established TEP to cutting-edge energy technology research and manufacturing companies. This unusual combination of traditional and innovative endeavors demands top-quality performers in a wide variety of job disciplines. In return, UNS Energy offers a generous package of salary, benefits, and compensation. Our benefits package includes a company sponsored pension plan, 401k plan with a generous company match, tuition reimbursement, life insurance, long-term disability insurance and much more.

Manages assigned large customer and high-profile accounts for UNS Energy Corporation companies, including Tucson Electric Power Company, and UES Electric and UES Gas. Provides knowledge of the electric and gas energy industry including distribution, transmission/transportation systems, generation, energy procurement, wholesale markets, and pricing. Understands and can apply nuances of the regulated and competitive sectors. Provides all aspects of customer care, energy solutions and problem resolution. Understands, communicates, and negotiates technical energy issues. Represents shareholder interests in contract negotiations and contract administration. Project manages and creates internal expert teams; provides customer intelligence, analysis, and strategy. Provides back-up for non-assigned accounts.

• Typically manages Industrial, Institutional, Commercial, National Accounts & Chains Agricultural, Government and some Water Agencies. Customers typically have 200-3000kW energy characteristics.
• Understands assigned customers businesses and energy needs.
• Develops a clear and comprehensive understanding of the clients business issues and challenges.
• Views customer comprehensively across all UNS companies; recommends customer strategic direction.
• Analyzes, develops and manages account plans to become energy agent.
• Identifies and integrates new technologies and dynamic changes in the marketplace into the account plan for designated customers to retain and increase sales of products and services.
• Manages and disseminates appropriate customer intelligence across all UNS companies.
• Responsible for capturing and recording customer needs by creating appropriate tracking system.
• Negotiates, authors, and manages customer contracts.
• Works with Regulatory and Legal Departments to coordinate fulfillment of regulatory requirements.
• Must be able to understand, communicate, and negotiate on technical energy issues.
• Must have solid technical familiarity with the electric utility industry, overall understanding of the energy industry, trends, and products.
• Performs financial and performance analysis.
• Capable of constructing a customer needs analysis. Must have the ability to probe, question, and gather specific information about the customer, their needs and track the information for short- and long-term projects. Perform and direct in-depth financial analysis of potential custom solution opportunities with customers.
• Maintains customer relationships. Must be able to communicate difficult issues constructively.
• Builds and maintains effective long-term relationships and a high level of satisfaction with key decision makers and influencers, including senior customer leaders.
• Establishes relationships inside and outside of the organization that enhance the levels of cooperation, collaboration, and trust. Fosters an organizational culture that makes people feel valued and respected.
• Prepares and delivers clear concise, timely and persuasive communications. Actively listens to others and promotes the open exchange of ideas and opinions.
• Creates internal teams, manages process, and communication. Encourages strategic solutions through cross-functional participation.
• Develops and delivers customer-centered solutions, providing exceptional experiences, products and services that meet and exceed customer requirements by partnering with internal business partners to address the customers unique needs.
• Continually stretches to identify and provide new ways to increase customer satisfaction and loyalty.
• Travels as necessary to interact with appropriate customer stakeholders.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Minimum Qualifications:

• A bachelors degree and five or more years of directly related work experience, or equivalent combination of education and experience.
• Ability to analyze customer energy objectives, develop a customer strategic engagement plan to meet those objectives, make strategic decisions and recommendations relating to the energy service needs of major to very large commercial customers.
• Ability to review business drivers and Environmental, Social, and Governance Goals of assigned customer portfolio, develop strategies to support ESG goals and key business drivers.
• Ability to develop customer segment industry knowledge; understand market dynamics & macroeconomic influencers; maintain awareness of competitors activity with each potential & existing account; ensure that appropriate response strategies are formulated & implemented such as EE Programs, New Products & Services, Data Analysis, and Customer/TEP joint solutions.
• Ability to partner with internal and external stakeholders to rally resources, and partner with customers to foster retention and expansion efforts.
• Ability to partner with internal and external stakeholders to drive economic development: plans, facilitates, & conducts meaningful customer engagements; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customers organization.
• Ability to excel in inter-personal relationships and difficult communications. Must be able to foster relationship with executive leadership of account assignments as needed.
• Demonstrated listening skills, empathy, and adaptability. Experience communicating difficult messages.
• Demonstrated time management and ability to appropriately prioritize projects and customer requests.
• Mathematical and financial analysis skills, written and verbal communication skills.
• Ability to understand the customers business processes and related energy needs.
• Excellent written and verbal communication skills and the ability to work effectively with customers and all levels of company personnel.
• Ability to excel in inter-personal relationships and difficult communications.

Preferred Qualifications:

• Post graduate study in related field: business, law, administration, accounting, math.
• Proficient in Companys sales, marketing, and operating processes
• Broad understanding and knowledge of Companys products and services
• Maintains current understanding of industry trends and product applications.
• Passion for the energy sector.
• Advanced knowledge of electric infrastructure generation source, transmission, distribution and their impact on commercial customer processes and energy needs.
• Advanced knowledge of electric industry demand, energy, electric energy options (i.e. self-generation) ACC and FERC regulatory issues, deregulation in Arizona and nationwide.
• Knowledge of electric pricing UES electric tariffs, Tucson Electric Power Company tariffs, competitive pricing, pricing negotiation for special contract and deregulation arrangements.
• Knowledge of Tucson Electric Power Companys, and UES Electrics Rules & Regulations, Policies and Procedures and the Arizona Administrative Code.
• Experience developing and convening events and/or forums that support customer retention & expansion, regional economic development.
• Demonstrated experience negotiating contracts and or agreements.

Pay Rate: Salary determined based on candidates experience and qualifications.

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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