Job Details

IT Support Specialist Intern

Job Category: Information/System Technology

Requisition Number: ITSUP001455

Location: Tucson Corporate Office, 3260 E Universal Way, Tucson, AZ 85756, USA

Description

Summary: Resolve computer users' issues by interpreting problems, troubleshooting causes, and resolving software, hardware, and system problems by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Answers, evaluates, and prioritizes service requests received via an IT ticketing system to address user issues related to desktop PC, software, desk phones, cell phones, printers, copiers, faxes and other desktop devices.
• Performs diagnostics with users to collect information about problems and to determine the source of errors.
• Isolates performance and usability issues to determine the cause of hardware or software malfunctions.
• Logs and tracks issues; maintains history records and related problem documentation.
• Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
• Evaluates software and hardware to determine whether product will be an effective tool for employees.
• Brainstorms with team members to resolve more complex problems and escalates difficult issues for more technical assistance.
• Performs initial program load and user-specific setup for standard desktop applications.
• Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
• Coordinates preventative maintenance and vendor services as necessary.
• Participates in creation and maintenance of IT standards and procedures.
• Maintains accuracy of help desk database.
• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
• Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
• Performs data restoration relating to desktop PCs, PDAs, phones, and other desktop PC-related equipment.
• Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services.
• Tests and deploys new software and procedures, installation, conversion and upgrade activities.
• Provides end-user training assistance for standard hardware and software systems.
• Provides user administration on server domains for users.
• Resolves remote access issues, printing issues, and networks connectivity issues.

Competency:

• Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Communicates changes and progress.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
• Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure.
• Quality - Applies feedback to improve performance; Monitors own work to ensure quality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Learning towards associate degree (A. A.) or equivalent from two-year college or technical school; preferably in the computer hardware / software area.

What We Offer:

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• One Pass Select (discounted access to gyms, fitness apps, and more)

Why You'll Love Working Here:

• Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
• Our team is driven by purpose, innovation, and a shared passion for aviation safety.
• Here's what makes our work environment thrive:
• A collaborative, supportive team of skilled professionals and mentors
• Groundbreaking projects that shape the future of avionics technology
• A company culture that promotes innovation, career growth, and continuous learning
• Meaningful work that impacts air travel safety around the world