Job Details

SUMMARY

Night auditors perform end-of-day accounting tasks and overnight front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities. In the night auditor role, you will work closely with the hotel's bookkeepers and front desk agents to ensure guests are checked in and books kept up to date. You will answer guest inquiries, book reservations, and update customer accounts and ledgers. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers.

Duties/Responsibilities:

• Check out Guests/Members using Jonas (credit line). Reviews bill for accuracy and makes appropriate changes.
• Closes out and balances Jonas and submits to accounting.
• Posts room, tax and initiates end of day process for property management system.
• Balances Front Desk shift audits to the property management system.
• Performs daily, weekly, and month-end systems closing procedure for point of sales systems and property management systems for the accounting department for various analysis and statistical reporting.
• Ensures shutdown/restart interfacings for all systems after the end of the day process is complete.
• Balances, credit cards and house charges.
• Review and Preparation for Next Day.
• Make corrections on Jonas for charges and credit cards as documented by cashiers on corresponding paperwork.
• Prints registration cards, makes keys, and prepares envelopes for next day arrivals.
• Checks group sales accurately and debits proper account.
• Sort, organize, and prepare tickets for accounting.
• Matches registration cards with Jonas (Bucket Check) to ensure accuracy of room rates.
• Incorporates safe work practices in job performance.
• Performs Guest Service Agent duties as needed to include but not limited to taking reservations, posting charges, checking guests in and out, promoting facility activities and special events, answering guest questions, providing information regarding resort, and surrounding area, handling monetary transactions, and completing required paperwork.
• Maintains flexibility to take on new and different tasks as directed by the Department Leader.
• Security Oversight.
• Attend staff meetings.

Skills/Abilities:

• Excellent communication and interpersonal skills
• Must possess excellent verbal, written and electronic communication and listening skills.
• Proven ability to adapt to varying situations and lead/ train the team when under pressure.
• Ability to work in a fast-paced environment.
• High level of detail.
• Ability to handle multiple tasks simultaneously.
• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Knowledge of property management systems, EZ Links, Abacus, and Jonas (or similar) applications

Education/Experience:

• High school diploma or equivalent; Associate or Bachelor's degree in Hotel Management or related field is a plus
• Must be 21 or older to operate the company van.
• Possess a valid driver's license and pass a driving record check.
• Must be able to pass a background check.
• Three to six months' customer service night audit experience and/or training; or equivalent combination of education and experience preferred.
• Experience auditing/cashier in hospitality environment.
• Required to be available to work evenings, holidays, and weekends.
• Outstanding verbal and written communication skills
• Detail-oriented and strong organizational skills
• Basic math and accounting skills
• Word and Excel proficient
• Outlook

Physical Requirements:

• Prolonged periods of standing and sitting.
• Must be able to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging up to 40lbs.
• Must be able to physically reach, bend, stoop and kneel.
• Must be able to work under variable temperature conditions (extreme heat or cold, indoors/outdoors).

Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.