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Job Details

Guest Services Lead

  2025-12-23     company1265     Tucson,AZ  
Description:

Description

  • 3-plus years of experience as an assistant manager, team lead, or in office management.
  • Strong leadership and organizational skills.
  • Excellent verbal and written communication skills.
  • Excellent computer abilities using Microsoft Office and web-based management systems.
  • Proficient listener and problem-solver.
  • Ability to establish a positive rapport using sincerity and professionalism. Create an environment of social positivity. Lives and breathes QUALITY, SERVICE, VALUE, and CLEANLINESS. Has a passion to serve people.
  • Maintain a valid Arizona Driver's License and must have a clean driving record
  • Bilingual English/Spanish a plus
  • Must be a Christian, living a life dedicated to Christ, and be an instrument of God's love, grace, hope, and forgiveness to all

Employment Status:
  • Full-time 40 hours per week nonexempt; eligible for paid time off; eligible for benefits
  • Anticipate Flexible Schedule - This position may require evening, overnight and weekend shifts
  • BFOQ (Bona Fide Occupational Qualification) Faith aligned

Reports to: Guest Services Manager

Requirements

  • 3-plus years of experience as an assistant manager, team lead, or in office management.
  • Strong leadership and organizational skills.
  • Excellent verbal and written communication skills.
  • Excellent computer abilities using Microsoft Office and web-based management systems.
  • Proficient listener and problem-solver.
  • Ability to establish a positive rapport using sincerity and professionalism. Create an environment of social positivity. Lives and breathes QUALITY, SERVICE, VALUE, and CLEANLINESS. Has a passion to serve people.
  • Maintain a valid Arizona Driver's License and must have a clean driving record.
  • Bilingual English/Spanish a plus.
  • Must be an evangelical Christian, living a life dedicated to Christ, and be an instrument of God's love, grace, hope, and forgiveness to all.

Physical Demands:
  • This individual may encounter individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone.
  • Ability to use a phone, computer, printer, copier, and other standard office machinery.
  • Frequent use of Microsoft Office products and web-based software.
  • Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands:
  • The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:
  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests.
  • Teaching and mentoring guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.


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