Job Details

SUMMARY

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

Cocktail servers are responsible for submitting and presenting guest beverage and food service selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an esthetically pleasing and warm environment. Their style and service attributes are key to creating the guest and colleague experience.

Duties and Responsibilities:

• Clear Communication and collaboration with the bar.
• Ensure compliance with health and safety codes and policies.
• Communicate effectively with guests and colleagues.
• Exhibit a positive, enthusiastic attitude committed to a teamwork effort.

• Treat all colleagues and guests with dignity and respect.
• Knowledge of and adherence to all aspects of service standards and business process outlined in Miraval Training Manual.
• Follow specific job duties in opening/closing and side duties.
• Perform service standards within specific time frames.
• Have awareness of guests and colleagues in room and be attentive to their needs.

• Have extensive knowledge of menus, prices and an ability to give a "flavorful" description.
• Assist guests in a professional manner, to the degree of which they feel satisfied at all times.
• Responsible for maintenance of tables in assigned section.
• Must attend and participate in pre-shift meetings.

• Maximize revenue by using suggestive selling techniques.
• Inform leaders of comments related to quality and service from guests, both positive and negative.
• Knowledge of and compliance with all items covered in the Miraval Employee Handbook.
• Assume all duties and responsibilities as assigned by leaders.

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym