Job Details

Customer Service Rep 1

Responsible for receiving and processing incoming customer units for repair, ensuring accurate documentation, compliance, and timely routing to repair teams.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Receive and inspect incoming units; verify part/serial numbers and work scope requested
• Log units into ERP system and create maintenance sales/work orders.
• Ensure paperwork and regulatory compliance (FAA/EASA/Uk CAA).
• Communicate discrepancies to Customer Support.
• Tag, store, and route units to appropriate repair staging shelves

Competency: Understanding of Repair Processes, Attention to detail, Regulatory Compliance, ERP/MRP systems, adhere to work instructions and SOP's, Time management, Quality assurance awareness

Minimum qualifications:

• An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Familiarity with repair documentation and ERP/MRP systems preferred
• Proficiency in data entry and documentation accuracy.
• Strong attention to detail and organizational skill
• Ability to work in a team environment and communicate effectively
• Ability to read and interpret purchase orders

Education and/or experience: High school diploma or equivalent; aviation or logistics experience preferred.

What We Offer:

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• 9/80 work schedule option every other Friday off
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• Wellness programs:
• Vitality (earn rewards for healthy habits)
• One Pass Select (discounted access to gyms, fitness apps, and more)
• Travel assistance and employee discounts

Why You'll Love Working Here:

• Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
• Our team is driven by purpose, innovation, and a shared passion for aviation safety.
• Here's what makes our work environment thrive:
• A collaborative, supportive team of skilled professionals and mentors
• Groundbreaking projects that shape the future of avionics technology
• A company culture that promotes innovation, career growth, and continuous learning
• Meaningful work that impacts air travel safety around the world
• A strong work-life balance, including a 9/80 schedule option

To learn more about Universal Avionics, visit: www.UniversalAvionics.com

Universal Avionics' products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.