Job Details

Division
Westin La Paloma Resort and Spa

Description

The Reservation Coordinator will create seamless booking experiences that drive occupancy, revenue, and guest satisfaction.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Serve as the primary point of contact for guest reservations, ensuring accuracy, efficiency, and exceptional service throughout the booking process.
• Manage daily room inventory, rate adjustments, and availability in coordination with Revenue Management and Front Office teams.
• Respond promptly to guest inquiries via phone, email, and online channels, providing detailed information on room types, packages, and special offers.
• Collaborate with Sales, Events, and Front Office teams to support group bookings, VIP reservations, and special requests.
• Maintain detailed guest profiles and reservation records to ensure personalized experiences and operational accuracy.
• Contribute to the hotel's success by identifying upselling opportunities and optimizing room revenue through strategic booking practices.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication abilities.
• A guest-first mindset with a natural sense of hospitality and professionalism.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Ability to thrive in a fast-paced, service-oriented environment while maintaining accuracy and composure.
• Collaborative approach to teamwork with a proactive and solution-driven attitude.

PROFESSIONAL EXPERIENCE

• Previous experience in hotel reservations, front office, or guest services preferred.
• Experience using property management systems such as Opera, OnQ, or similar platforms.
• Demonstrated success in handling guest communications and managing high call or email volumes.
• Familiarity with revenue management principles and cross-departmental coordination.

ACADEMIC BACKGROUND

• High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management, Tourism, or related field preferred.
• Additional training or certification in hospitality systems or guest service excellence is a plus.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Position Requirements

Successful completion of a background check is required prior to employment.

Category
Guest Services

Location
Westin La Paloma Resort and Spa 263

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

CA Pay Range

Number of Openings
1

Req Number
GUE-25-00099

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.