Job Details

Hotel Guest Services Representative

Under direct supervision of the Front Desk Supervisor, greets and escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of resort points of interest, entertainment, and attractions.

Essential duties and responsibilities include:

• Greets, assists with luggage and escorts guests to rooms.
• Projects a positive and outgoing image to guests.
• Provides information pertaining to services and facilities.
• Assists guest with any special requests, such as directions or travel arrangements.
• Inspects guests room to ensure furnishings are in order and supplies are adequate.
• Explains features of room such as operations of radio, television, and night-lock, and how to place telephone calls.
• Delivers messages and run errands for the guest within the facilities.
• Picks up/delivers articles for laundry from/to guest room(s).
• Delivers packages, suitcases, and trunks.
• Delivers amenities to guest rooms.
• Keeps the lobby clean, neat, and organized at all times.
• Enters in messages and package delivery information into hotel PMS.
• Contributes to a team effort and accomplishes related results as required.
• Picks up trash on the floor, chairs, sofas when working throughout the property.
• Performs other duties as required.