Job Details

Customer Service Scheduler

Acts as a vital liaison between customer care and the local market, ensuring seamless communication and coordination. The role involves maximizing installation capacity by managing and assigning project dates effectively. The scheduler is responsible for receiving service calls from both the customer care team and customers, providing accurate updates, and rescheduling projects as needed. They work closely with installation and sales managers to optimize installer efficiency and keep customers informed throughout the process, including liaising with local permit authorities.

Responsibilities:

• Serve as the primary communication link between customer care and the local market.
• Maximize installation capacity through efficient scheduling and assignment of project dates.
• Receive and manage service calls from customer care and customers, providing timely updates.
• Reschedule projects based on availability and material supply, ensuring customer satisfaction.
• Collaborate with installation and sales managers to optimize installer schedules.
• Update customers on project status and work with internal and external sources, including local permit entities.
• Build schedules four weeks in advance, filling vacancies to increase job efficiency.
• Coordinate with construction crews to ensure the appropriate teams are assigned to projects.

Essential Skills:

• Strong customer service and scheduling coordination skills.
• Proficiency in ERP systems and CRM, preferably Salesforce.
• Experience in project scheduling, management, and coordination.
• Ability to handle high call volumes in a call center environment.
• 2+ years of experience in scheduling installations within the construction/home service industry.

Additional Skills & Qualifications:

• High School Diploma.
• Experience with service construction companies and installation crews.

The position operates Monday through Friday, from 7 am to 4:00 pm. The work environment is casual, requiring closed-toed shoes and jeans without holes, and prohibits profanity on clothing.

Job Type & Location:

This is a Contract position based out of Tucson, AZ 85714.

Pay and Benefits:

The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Tucson, AZ 85714.

Application Deadline:

This position is anticipated to close on Dec 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.