Job Details

Night Host

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

The Night Host assists the guest services department, after normal store hours, by registering late arriving customers, selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, answering the after-hours phone, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions to destinations. This guest facing position requires exceptional customer service, a can-do attitude, and the self-motivation to work independently.

Specific duties include:

• Assisting guests with registering, guiding them to their sites, and with other customer service needs.
• Keeping a record of all events that occur on shift, in chronological order, for future reference.
• Selling and delivering ice and firewood.
• Keeping grounds free from trash, litter, and debris, and emptying trash receptacles.
• Ensuring the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
• Cleaning campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
• Cleaning restrooms per housekeeping schedule and collaborating with housekeeping staff and communicating daily housekeeping needs.
• Interacting with guests and making recommendations for things to do in the local area.
• Following all safety guidelines for the operation of equipment and use of chemicals.
• Making minor carpentry, plumbing, and electrical repairs.
• Approaching all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Reporting all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
• Prioritizing tasks based upon importance and urgency with conscious planning and thoughtful decision making.

Expected results include:

• A visually appealing and well-maintained campground that is free of trash and debris.
• Strong communication and customer service skills and the ability to work with individuals of all ages.
• Displaying mature judgment, loyalty, poise, tact, and discretion.
• Projects completed properly, safely, and timely.
• A positive attitude toward the campground environment.
• Use of safe work practices for a secure work environment for staff and campground guests.

Job qualifications include:

• Experience in campground or comparable position.
• Office and light maintenance work in high public contact area.
• Read, write, and speak English in a clear and concise manner.
• Ability to work nights, weekends, and holidays.
• Capable of working independently and as part of a team.
• Valid Driver's license.

Physical requirements include:

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to operate various loud and vibrating maintenance tools and equipment.
• Ability to stand for long periods of time.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.

Kampgrounds of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.