Job Details

Home Care Scheduler (In-Person)

Preferred Care at Home - Tucson, AZ

Location: 2910 N Swan Rd, Tucson, AZ 85712

Schedule: Full-time, in-office only

Pay: $18.00 - $23.00 hour DOE (Salary option available for Head Scheduler)

About Us

Preferred Care at Home is a trusted senior care provider with over 40 years of experience delivering exceptional non-medical in-home care. We proudly serve Tucson and Southern Arizona, helping adults and seniors maintain independence, dignity, and connection at home.

Our team is warm, supportive, and mission driven. We match caregivers and clients thoughtfully-based on skills, personality, and location-to create lasting relationships and high-quality care experiences.

Position Overview

We are seeking a friendly, energetic, and highly organized Scheduler to join our growing Tucson office. This role is essential to ensuring seamless care for clients and strong support for caregivers.

You will manage the live schedule, coordinate shift coverage, communicate with caregivers and families, and help maintain an exceptional service experience. The ideal candidate thrives in a fast-paced, team-focused environment and handles multiple priorities with professionalism and urgency.

What You'll Do

• Manage and update the live caregiver schedule, including new shifts, changes, and urgent coverage needs
• Communicate clearly and professionally with caregivers, clients, and family members via phone, text, and email
• Work closely with management, sales, recruiting, and marketing to understand staffing needs and provide scheduling support
• Create a positive, engaging experience for clients, caregivers, and office staff
• Maintain accurate shift notes, shift hand-offs, and documentation to keep the team aligned
• Provide constructive coaching to caregivers based on performance and client feedback
• Uphold Preferred Care at Home's values, communication standards, and customer service excellence

Who You Are

• Warm, outgoing, and welcoming personality
• Excellent communication and interpersonal skills
• Strong multi-tasker who thrives in a fast-paced environment
• Collaborative team player with a solutions-focused mindset
• Highly organized with strong attention to detail
• Comfortable handling sensitive situations with professionalism and empathy
• Experience with WellSky or AxisCare is a plus

Benefits

• Make a meaningful difference in clients' lives every day
• Supportive and compassionate company culture
• Reward & Recognition Program with opportunities for bonuses
• Health, Dental, and Vision insurance (full-time only)
• Paid Time Off (full-time only)

EEOC Statement

Preferred Care at Home of Tucson is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to fostering an inclusive, respectful workplace where all employees can thrive.