Job Details

Job Summary
The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.
Essential Functions
* Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
* Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
* Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
* Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
* Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
* Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
* Verifies insurance eligibility and obtains necessary authorizations or referrals as needed.
* Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
* Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
* Maintains confidentiality of patient information in accordance with HIPAA and organizational policies.
* Performs other duties as assigned.
* Complies with all policies and standards.
Qualifications
* 1-2 years of customer service, administrative, or healthcare front office experience preferred
* Prior experience in a clinic, urgent care, or physician office setting preferred
Knowledge, Skills and Abilities
* Strong customer service and interpersonal skills in a fast-paced setting.
* Ability to accurately collect and enter data with attention to detail.
* Proficient in the use of EMR systems, scheduling tools, and basic office software.
* Knowledge of insurance verification and medical billing procedures.
* Excellent verbal and written communication skills.
* Ability to multitask, problem-solve, and remain calm under pressure.