Job Details

Animal Care Assistant I

The Animal Care Assistant I position is an administrative role in our Pet Resource call center. In this position you will be answering a high call volume and field all incoming calls to the shelter. This will include owners seeking resources to keep their pets, schedule animal surrender appointments and receive calls from the public reporting alleged animal misconduct. In this fast-paced role, you will dispatch Animal Care Field Officers and provide resources to those in distress. If you love helping animals and enjoy working in a fast-paced call center, this position is for you. Pima Animal Care Center is open 7 days a week. All positions are required to work mornings, evenings, weekends and some holidays. Schedule rotation is also required. This team currently works four ten-hour shifts from 5am-3pm and 11am-9pm, ability to work all shifts is required. Training hours may differ and are subject to change.

Essential Functions:

• Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes;
• Responds to public and staff inquiries via phone or email and provides information to resolve problems regarding pet ownership or various crisis situations;
• Maintains specialized databases, inputs and retrieves data while also keeping thorough records;
• Demonstrates exemplary customer service;
• Coordinates, schedules and manages appointments on behalf of community members surrendering their pets to PACC;
• Coordinates and communicates program activities with other units within the department;
• Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses;
• May act as program/department representative at community events providing various program resources and information to pet owners facing hardships;
• May train new employees.

Minimum Qualifications:

High school diploma or General Education Development (G.E.D.) certificate. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

Minimum six (6) months experience as a dispatcher and/or an administrative role. Minimum one (1) year experience providing customer service.

Bilingual (English/Spanish).

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.