Job Details

Library Services Associate III, Access & Information Services

Posting Number
req24498

Department
Access & Information Services

Department Website Link
University Libraries
Location
Main Campus

Address
Tucson, AZ USA

Position Highlights

The University Libraries' Access and Information Services department is seeking a Library Services Associates III (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The LSA assists customers with basic research needs, by providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

Other primary responsibilities for this position include collaborating with the Training Coordinator to support training goals by providing feedback on trainee progress and overseeing department-wide service desk schedule for Main Library and Weaver Science & Engineering Library. The LSA also coordinates the work of and provide direction to student employees and may serve on both departmental and library-wide projects and assignments. Additionally, the LSA monitors email billing and reference queues, answer and triage questions, and supports equipment lending services lead, specifically for inventory, storage, and security control.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Work Schedule:

• Fall/Spring: Sunday-Thursday: 3:15 p.m. - 12:15 a.m. (including closing the library)
• Summer: Sunday: 9:15 a.m. - 6:15 p.m.; Monday-Thursday: 10:15 a.m. - 7:15 p.m. (including closing the library)

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Providescustomers with reference, technology, and circulation assistance (in-person,online via chat, phone, and email), including locating library information,resources, materials and services; negotiating overdue accounts and answeringbilling and collections questions; and troubleshooting software, computers,laptops, projectors, and other emerging technology. Directs the work of studentemployees who assist with this work and liaises with the department's resourcesharing and technology leads.
• Supportsefforts to create an environment conducive for study, meetings, andcollaboration (e.g., academic and scholarly endeavors) by enforcing compliancewith the Libraries' Code of Conduct policies and through application of otherpertinent Libraries and University policies and procedures.
• Acts asa liaison with University Police Department (regarding reporting criminalactivity or emergency situations), Campus and Library Facilities (regarding building problems), Library Systems (regarding library equipment problems),and as needed Risk Management (regarding reporting incidents) during eveningand weekend hours.
• Keepsinformed of departmental regulations, policies, and procedures.
• Supportsbuilding closing procedures for the Main Library and Weaver Science &Engineering Library.
• As needed, conducts building walks at Main Library and Weaver Science &Engineering Library to ensure compliance with appropriate user access, collect data on building occupancy, and document building maintenanceissues.
• Responsible for accurately searchingincoming Interlibrary Loan requests, facilitating customer access to materialsowned and not owned by the University of Arizona Libraries. UtilizesAlma, Rapido, and ILLiad (interlibrary loan and document delivery managementsoftware), the UA Library Primo VE discovery interface, anda variety of UA online databases (e.g., FirstSearch, ProQuest, IEEE Xplore,ScienceDirect).
• Oversees department-wide service deskschedule for Main Library and Weaver Science & Engineering Library. Assignsweekly desk shifts to staff based on identified desk hour contributions andstaff availability.
• Assists with monitoring email reference queue, answering and triaging questions.
• Collaborates withthe Training Coordinator to support training goals including providing feedbackon trainee progress.
• Monitors email billing queue, answering and triaging questions.
• Supports equipment lending services lead, specifically forinventory, storage, and security control; initial response to routine problems; and damage assessment.
• Supports the ongoing collection, management, and analysis ofdepartmental and library use and needs assessment data, including data requiredfor decision-making in support of departmental and library projects, strategicplanning, and continual service improvement.
• Facilitatesmeetings and makes presentations as needed.
• The UALibraries support the UA's strategic initiatives designed to create a welcomingenvironment for all faculty, staff, and students. The candidate is expected to support relatedstrategic efforts in the department and Libraries.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer serviceskills, including the ability to collaborate with peers to meet customers'needs and ensure customer satisfaction.
• Evidence of the use of good judgment andsolid analytical and problem-solving skills, including the ability to thinkholistically and respond to user needs by carefully analyzing information insupport of continual service improvement.
  Ability to understand andapply policies and procedures, including the ability to resolve situationsusing conflict resolution skills in the enforcement of policies.
• Ability to exercise excellent initiative, organization, and timemanagement skills.
• Abilityto handle difficult customer interactions.
• Knowledgeof computer/digital fluency (hardware/software) and ability to learn how to usenew software and technology.
• Knowledgeof library reference resources (e.g., library catalog, indexes, search engines,print resources, etc.) and their appropriate use, including understanding thedifference between primary and secondary resources.
• Skillin interviewing customers regarding reference service and sources to betterunderstand customer needs.
• Abilityto perform duties independently under general supervision.
• Excellentinterpersonal and communication skills, both written and verbal.
• Abilityto maintain appropriate security and confidentiality of information created orencountered in the performance of assigned duties.
• Excellentobservation skills and a high level of attention to detail.
• Ability to work in a highly collaborative environment, one that valuesand leverages the benefits of a variety of perspectives.
• Positive attitude and strong demonstration of UA Libraries' Values.

This job posting reflects thegeneral nature and level of work expected of the selected candidate(s). It isnot intended to be an exhaustive list of all duties and responsibilities. Theinstitution reserves the right to amend or update this description asorganizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor'sdegree required.
• Minimumof 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

• Experience with issues pertaining to circulation, library code of conduct, and building closing procedures.
• Experience responding to customer inquiries using automated systems (e.g., LibApps/Springshare and ServiceNow).
• Experience searching integrated library systems and record interpretation (e.g., Ex Libris, Alma/Primo).
• Experience providing reference assistance utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, ScienceDirect).
• Experience overseeing student employees.
• Experience with the current version of Microsoft Office Suite.
• Experience providing computer hardware and software support.
• Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the Interlibrary Loan Code for the United States.
• Experience gathering and analyzing internal and external data (qualitative and quantitative).

FLSA
Non-Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Libraries

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$18.15 - $22.69

Compensation Type
hourly rate

Grade
4

Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level
OC3

Job Family
Library Services

Job Function
Libraries

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date
2/2/2026

Expected End Date

Contact Information for Candidates
Armando Cruz
...@arizonae.edu

Open Date
11/18/2025

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant
This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of December 8, 2025.

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at ...@arizona.edu.