Job Details

Description

Essential Duties and Responsibilities:

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft

• Perform weight and balance calculations for outbound flights

• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.

• Monitor station radio to communicate between CS agents and ramp agents

• Provide accurate flight information to ground crew and flight crew

• Ensure paperwork is completed perfectly

• Complete necessary training for operations

• Complete daily, weekly, monthly audit requirements as regulated by the airline

• Maintain and update RSMS reporting for all flights

• Update flight information through FIDS system

• Complete other duties pertaining to operations as requested by the general manager or his designee

• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day

• Any additional responsibilities by your direct supervisor/manager

Required Skills:

• Must be able to speak, read, write and understand English

• Must be able to lift 70 lbs.

• Must be able to work under pressure

• Must be able to pass minimum training requirements and recertify on a quarterly basis

• Must be available and flexible to work variable shifts including weekends and holidays

• Proficient in Microsoft Office products, to include Excel and Outlook

• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred

• Must pass pre-employment medical and drug test

• Must be able to pass a ten-year background check as required by US Customs.

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Leader: Inspires teammates to follow them

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

• High School or better

Licenses & Certifications

Required

• DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.