Job Details

Description

Intake Advocates play a vital role by guiding guests through the intake process with dignity and compassion, offering hope through access to supportive services. This position focuses on gathering information, performing data entry, and evaluating individual needs to determine appropriate programs and resources. The Intake Advocate serves as the first point of contact for guests at Gospel Rescue Mission, creating a welcoming and compassionate first impression. Additional duties, including but not limited to the following:

General Activities

• Conduct initial assessments of potential guests, including a comprehensive inspection, inventory, and documentation of personal belongings
• Maintain accurate, timely, and thorough guest records, documenting interactions, concerns, and pertinent details
• Warmly greet all individuals, including guests, visitors, volunteers, staff, donors, vendors, church/community groups, and public officials
• Administer a preliminary intake questionnaire to assist in determining the most suitable program placement for each guest
• Accurately input complete guest data into the designated database system
• Collaborate with external agencies as needed to support guests
• Uphold Gospel Rescue Mission's Standard of Excellence under the direction of the Program Director and Intake Manager
• Comply with HIPAA regulations, GRM's Confidentiality Policy, and all applicable privacy and security standards
• Coordinate and facilitate access to essential services (e.g., medical, legal, and ancillary), addressing barriers to guest success
• Triage and direct guests to the appropriate staff or services based on assessed needs
• Provide clear, compassionate communication to guests regarding the intake and program process
• Conduct required breathalyzer and urinalysis testing for all intakes and potential guests
• De-escalate emotionally or physically adverse situations, applying appropriate crisis intervention and conflict resolution techniques
• Respond to emergencies (medical, emotional, or physical) and contact appropriate authorities as needed
• Collaborate with the Safety and Security Team to ensure the protection of all guests, staff, and property
• Promptly report any safety or security issues to relevant leadership
• Support and work alongside volunteers, promoting a unified and mission-aligned team culture
• Maintain compliance with all organizational policies, legal regulations, and the Code of Ethical Conduct
• Attend required staff meetings, trainings, and professional development opportunities
• Perform other duties as assigned

• Demonstrate initiative and the ability to work independently without close supervision
• Possess strong mentorship and leadership skills, providing compassionate and supportive guidance to others
• Driven to improve service delivery, operational efficiency, and program effectiveness
• Thrive in ambiguity, using sound judgment, mature decision-making, and effective conflict resolution strategies
• Excel at prioritizing tasks, managing time efficiently, and staying organized in a dynamic environment
• Remain composed and flexible in high-stress situations and when faced with external challenges
• Able to work respectfully and effectively with diverse populations, delivering services in a non-judgmental and inclusive manner

• Collaboration- Work collaboratively with guests, staff, and volunteers to provide comprehensive care and support
• Compassionate Service - Provide compassionate and judgment-free service to each guest, ensuring they feel supported with love, grace, dignity and respect
• Communication -Maintaining accurate records and fostering positive relationships with guests, staffs, and partner organizations

• Satisfy all pieces of training as assigned by the manager (onboarding, basic training, OPPD, etc.)
• Achieve weekly, monthly, quarterly, and annual success goals as approved and by GRM benchmarks and strategic plan
• Attend staff meetings or other meetings as directed

• Minimum HS diploma or GED required; or 1 year of experience in social services or a related field
• Certification in Peer Support is preferred
• Professional phone, in-person, and written communication skills
• Effectively works on multiple tasks simultaneously
• Proficient computer abilities using Microsoft Office and web-based management systems
• Proficient listener and problem-solver
• Ability to establish a positive rapport using sincerity and professionalism
• Maintain a valid Arizona Driver's License and have a clean driving record
• Bilingual English/Spanish a plus
• Must be a Christian, living a life dedicated to Christ, and be an instrument of God's love, grace, hope, and forgiveness to all

• This individual may encounter individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone
• Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care

• Full-time 40 hours per week non-exempt
• Eligible for paid time off; eligible for benefits
• BFOQ (Bona Fide Occupational Qualification) Faith-aligned