Job Details

Company

Homestead Communities (“Company”) helps solve the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes. The Company is among the top ten acquirors of manufactured housing communities (“MHC”) in the last two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.

Homestead Communities is owned by one of the world's largest real estate investors and by the Company's executive team. The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership. This position offers professional opportunity by contributing meaningfully on a small executive team.

Location

Preferably in the Southeastern or Western United States, to reduce travel demands. Convenient access to a major airport is required. All executive positions at the Company are work from home. Offices are available in certain cities if the candidate prefers an office workplace.

Position Overview

Train, supervise and support six to twelve, (depending on each community's needs), on-site Community Managers so they maintain the Company's high operating standards to meet operating budgets, capital improvement budgets and occupancy and collections goals. Cultivate an entrepreneur's “ownership” attitude among Community Managers to encourage their dedicated engagement. Regularly tour communities to confirm that community appearance is high and to build relationships with all on-site team members. Survey resident satisfaction and propose operating improvements to increase satisfaction and retention. Assist the Vice President, Property Performance in annual budgeting and business plans and special assignments.

Responsibilities

Community Manager Leadership

· Recruit, select, train and develop Community Managers so they can meet performance expectations with reduced support. By personal example and instruction, set high standards for financial discipline, customer service and team support, and efficient and effective work habits.

· Use operating data and monthly operating budgets to provide detailed, on-going feedback to Community Managers to achieve operating and financial objectives. Understand business issues at each community and the performance of all on-site staff well enough to coach Community Managers.

· Contribute to the development and delivery of training programs for on-site teams, with a focus on Rent Manager proficiency, customer service, sales support, and compliance.

· Review and approve Community Managers' selection of vendors and their contract terms, assuring the quality and timeliness of execution. Review vendors' compliance with Company insurance requirements.

· Using customized or industry-leading training programs, train all on-site team members in specific, technical operating procedures.

· Supervise Community Managers' move-out home inspections, renovations, marketing and move-ins, assuring timely turnovers and new tenants' lease documentation.

· Advise the Vice President, Property Performance on staffing levels and customized compensation structures and amounts.

· For vacant home sites, with the Vice President of Asset Maximization, (1) solicit local manufactured home dealers to place inventory units in a community; (2) specify homes for potential acquisition and re-sale. For community-owned MH, with the Community Manager, inspect homes and determine the renovation plan, and monitor the renovation.

Marketing and Sales

· Support the Director of Sales and Marketing in supervising Community Managers' execution of the Company's marketing, sales and advertising efforts. Contribute to the Company's development of and implementation of a conversion program that gives renters of community owned homes the opportunity to purchase their rented home.

· With the Director of Sales and Marketing, train on-site teams in effective sales and customer support.

· Supervise Community Managers' execution of community owned home inspections, renovations and move-ins to assure timely turnovers and proper lease documentation.

· With Vice President, Property Performance and Vice President, Asset Maximization, set quarterly goals for community-owned home sales and vacant site fill.

Financial Management

· Lead monthly financial and operating review with each Community Manager. Teach Community Managers how to read income statements and balance sheets and write variance explanations.

· Annually, with each Community Manager and the Vice President, Asset Maximization and Controller, prepare the operating goals and operating and capital budget.

· Prepare quarterly discretionary bonus program for participating on-site staff.

Resident Service

· By personal example and setting standards, foster a culture of excellent customer service.

· Include in community visits, meeting residents to solicit their views on community life and on-site team performance. Help on-site team resolve any resident issues.

Vendor and Project Oversight

· Approve Community Managers' vendor selections, contract terms, and expenditures exceeding their authority.

· Monitor vendor performance, job costs, and change orders to ensure quality work and cost control.

· Ensure compliance with insurance and safety requirements for contractors and vendors.

Reporting

· The position reports to the Vice President, Property Performance.

· The position supervises five to 12 Community Managers, depending on work loads.

· The position is supported by a full-time assistant, located overseas, and the Company's Controller.

Qualifications

· English-language fluency. Spanish-language competence is an advantage.

· At least five years of supervising on-site teams in residential property management, hospitality or for-sale residential. Experience in the MHC industry is highly advantageous.

· Valid driver's license and no more than two moving violations in the past 12 months.

· Passing standard criminal background checks.

Compensation

· Market-competitive annual base salary, (up to $100,000), and annual cash bonus potential, (up to $15,000), for achieving mutually-agreed goals.

· Paid time off benefit, which begins at three weeks annually of PTO for this position.

· Medical, dental, vision, long-term disability and life insurance.

· 401(k) with matching up to 4% of employee's contribution.

Miscellaneous

· The position is exempt.

· Regular travel, (likely monthly), to your communities and more frequent travel to locations with unusual needs.

· The Company will provide reasonable accommodation to team members with a disability who requires accommodation to perform the essential functions of their job.

· The Company is an equal opportunity employer and all qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.