Job Details

Front Desk Receptionist

Company: Hydration Therapy & Weight Loss Center

Location: 2982 E Fort Lowell Rd Tucson AZ 85716

Company Overview: At Hydration Therapy and Wellness Center, we take a holistic approach to health and wellness, recognizing the interconnectedness of physical health, well-being, and self-esteem. Our mission is to provide comprehensive care that addresses the overall wellness of our patients, not just their symptoms. We offer a range of services including reliable weight loss solutions, IV hydration therapy, medical aesthetics, and primary care.

Position Summary

We are looking for a dedicated and compassionate Front Desk Receptionist to join our team in a full-time, in-person role, where you'll play a vital part in creating a welcoming and supportive environment for our patients and visitors. Our front desk team member will serve as the welcoming face and voice of our physicians and staffproviding support and care to everyone they assist, whether over the phone, online, or in person.

Work Schedule

Monday to Friday - 8:30 AM to 5:00 PM

The Right Candidate:

• The right candidate is compassionate, friendly, professional, and a team player.
• Has the ability to multitask and successfully manage multiple priorities.
• Follows written and verbal instructions well.
• Communicates effectively verbally and in writing.
• Is skilled in customer service.

Key Responsibilities Are As Follows But Not Limited To:

• Greets and assists patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
• Patient Check-in/ Check-out
• Coordinates and communicates patient/provider schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
• Ensures all patient records are accurate, complete, compliant, current, and managed.
• Handles multi-line phone calls with a focus on addressing patient concerns, coordinating with vendors, and warmly engaging with potential new patients as part of our marketing efforts.
• Maintains patient database, updating information as needed.
• Organizes front office space, consistently evaluating needs assessment to ensure the greatest efficiency of operations and productivity.
• Performs over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information.
• Consistently reviews all patient documents for accuracy and HIPPA compliance.
• Participates in company training sessions and team building activities, including webinars and meetings.

Physical Requirements:

• Ability to lift 20-25 pounds regularly; occasional lifting of 40-50 pounds may be required.

Other Responsibilities:

• Adhere to facility and OSHA safety protocols
• Respect patients' cultural and religious practices
• Uphold HIPAA regulations
• Maintain punctuality and reliability for scheduled shifts

Position Requirements:

• High School Diploma or Equivalent
• 1 Year Minimum of related experience
• Bilingual in Spanish preferred
• Working knowledge in Athena EHR preferred
• Valid driver's license
• Strong organizational skills
• Clear background check and compliance with all federal, state, and organizational credentialing requirements
• Ability to read, write, and communicate effectively

Compensation:

Pay: $15.00 - $17.00 per hour, commensurate with experience

Benefits:

• Employee discounts
• Opportunities for advancement
• Two floating holidays
• Five designated holidays off
• PTO

Application Process: Interested candidates are encouraged to apply by sending a resume and cover letter to ...@Simplayaht.com. We look forward to welcoming a new member to our dedicated team!