Job Details

Scope:

Responsible for cleaning and servicing guest rooms and/or other designated hotel areas in a timely, organized, and detail-oriented manner. Ensures a clean, comfortable, and welcoming environment that supports guest satisfaction and brand standards.

Key Responsibilities:

• Clean and service assigned guest rooms in accordance with hotel procedures and quality standards.
• Notify the front desk upon room completion to ensure timely availability for guests.
• Report any maintenance issues, safety hazards, or unserviceable rooms to the supervisor promptly.
• Respond to guest and management requests efficiently and courteously.
• Maintain a clean, organized, and fully stocked linen cart and storage area.
• Ensure security and proper handling of keys, equipment, and supplies issued daily.
• Report lost and found items immediately to the supervisor.
• Participate in team cleaning and self-inspection programs as required.
• Respond quickly and politely to guest requests, following up to ensure satisfaction.
• Present a professional image at all times through proper grooming and attire.
• Comply with all company policies, procedures, and safety guidelines.
• Perform additional duties as assigned by supervisors or management.

• High school diploma or equivalent preferred.
• Prior housekeeping or cleaning experience is a plus, but not required.

• Strong attention to detail
• Organizational and time management skills
• Ability to work independently and as part of a team
• Problem-solving and adaptability
• Excellent customer service and communication skills

• Must be available to work weekends and holidays.
• Work is performed in a fast-paced, physical environment.
• Frequent use of common household and industrial cleaning chemicals.
• Occasional overtime may be required.