Job Details

Overview

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

This is an incentive-based position, which may include bonuses, incentive, or commission plans.

Nestled within the Catalina foothills, our CCRC campus extends over 20 acres offering walking paths with incredible mountain and desert vistas. Santa Catalina offers the safety of Skilled Nursing located in a gated community. Our decor is traditional, warm & inviting and not clinical. The Community features a year-round heated swimming pool and spa for enjoyment and exercise. We are pet-friendly with a fenced-in dog park and accept cats and birds too.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company-provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plans
• Tuition reimbursement

Base pay will be determined by the applicant's skills and experience. The role is also eligible for monthly and quarterly commission opportunities. Temporary associates are not benefits-eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to U.S. citizenship, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the posting.

Responsibilities

1. Maintain and/or improve occupancy levels and revenue in accordance with marketing and business plans, including completing sales calls and closing sales. Develop and maintain relationships with residents, families, and professional referral sources. Plan, coordinate, and implement monthly prospect and referral activities and events. Partner with Regional Sales management to develop and execute marketing plans and achieve occupancy goals. Supervise at least two FTE Marketing Coordinators and/or Sales Counselors to ensure community marketing and business plan results.
2. Close sales by assisting prospective residents, their families, and advisors in decision-making, understanding their needs, and educating them about services. Respond promptly to inquiries from referral sources, prospective residents, and families. Provide community and company information to inquirers.
3. Utilize sales processes, systems, and forms for external and internal sales activities to track information, compile data, and achieve community occupancy goals.
4. Conduct outside Business Development sales calls to meet or exceed weekly lead generation goals, targeting legal and financial professionals, senior organizations, hospitals, skilled nursing facilities, clergy, insurance providers, and community contacts.
5. Develop and maintain relationships with referral sources through regular contact and presentations about community services, market advantages, and availability.
6. Plan and implement monthly prospect and referral activities as per marketing plans, and follow up on leads generated from these events.
7. Collaborate with Regional Sales management to develop marketing content and strategies, including advertising materials, in accordance with procedures.
8. Monitor conversion ratios of calls to referrals, leads, and tours, analyzing data for weekly and monthly reporting. Provide performance insights to management.
9. Maintain knowledge of lead management systems to maximize sales effectiveness.
10. Supervise at least two FTEs to achieve marketing and business plan results.

This overview of responsibilities is not exhaustive; associates should perform all duties assigned by their supervisor.

Qualifications

Education and Experience: Bachelor's Degree in Marketing, Business, or a related field preferred, or equivalent experience. Minimum of five years sales experience, preferably in retirement, medical, or pharmaceutical sales, with a proven record of generating and closing qualified leads.

Certifications, Licenses, and Other Requirements: Valid driver's license required for frequent travel.

Management/Decision-Making: Use existing guidelines and judgment to solve moderately complex problems based on precedent and experience.

Knowledge and Skills: Extensive knowledge of sales and marketing principles, including strategies, techniques, and systems. Knowledge of Medicare and Medicaid regulations, state regulations affecting service delivery, and proficiency with personal computers and software (Word, Excel, Outlook). Ability to manage time effectively, build trust, assess customer needs, and communicate clearly. Ability to work effectively with diverse individuals and treat everyone with dignity and respect.

Physical Demands and Working Conditions

• Standing, walking, sitting
• Use of hands and fingers, reaching
• Talking and hearing
• Ability to lift up to 25 pounds
• Vision
• Interaction with co-workers, residents, or vendors
• Occasional weekend or evening work
• Frequent travel

Brookdale is an equal opportunity employer and a drug-free workplace.