Job Details

Job Title: Service Desk

Location: Phoenix, AZ (Hybrid Remote: Monday – Wednesday Onsite / Thursday & Friday Remote)

Pay Rate: $18 - $22/hr

Contract Duration: 18 months on W2

Required Experience:

• 2+ years of experience working in a service desk or customer service environment
• Minimum 1 year technical support experience
• Minimum 1 year phone support experience
• Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
• Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
• Bachelor's or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL, KCS and Microsoft certifications are a plus

Desired Skills:

• Desktop support
• Software support
• Troubleshoot application
• SCCM
• Remedy
• ServiceNow