Job Details

Our client, a leader in hearing technology, is looking for a resource to be the face of their clinic and the patient's guide throughout his or her journey to better hearing. DAHL has been partnering one-on-one with candidates for 40 years to get them into jobs they love.

Job Title: Patient Services Coordinator

Location: Tucson, AZ

Pay: $19 per hour + bonus

The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.

Duties: Positive Patient Experience

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

Duties: Administrative Assistance

• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
• Maintain day-to-day operational procedures.

You Will Complete Varied Tasks

• Lead Morning Huddle on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

What you'll bring to the role:

• High school diploma preferred or equivalent work history.
• 1-2 years' experience in a customer service or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office Programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.