Job Details

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities:

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
• Renewals: complete renewal effort tasks as necessary.

Monthly/On-Going:

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

• Enter gate codes, distribute parking decals.
• Obtain utility hook-up verification from resident (or no mail key).
• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

• Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.

• Organized and detail oriented.
• Patient, even-tempered and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.
• Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships - 25%

□ Collaboration & Teamwork - 20%

□ Cooperation - 20%

□ Customer Service - 20%

□ Influence - 20%

□ Internal/External Relationships - 20%

Decision Making/Initiative - 25%

□ Analytical & Problem Solving - 16.67%

□ Decisive - 16.67%

□ Practical Judgment - 16.67%

□ Action-Oriented - 16.67%

□ Confidence & Risk Taking - 16.67%

□ Effort & Self Development - 16.67%

Job Knowledge and/or Job Specific Skills - 25%

□ Job Knowledge - 16.67%

□ Multi-Tasking - 16.67%

□ Reporting - 16.67%

□ Work Quality- 16.67%

□ Work Quantity - 16.67%

□ Creativity & Productivity - 16.67%

Professional/Technical/Communication Skills - 25%

□ Ethics & Values - 14.29%

□ Integrity - 14.29%

□ Perseverance& Determination - 14.29%

□ Reliability & Punctuality - 14.29%

□ Time Management - 14.29%

□ Approachability & Composure - 14.29%

□ Verbal & Written Communication - 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

_ Mechanical facility X Changing weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_ Electrical current _ Loud machine/Equipment noise

_Above ground level _ Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear X

Travel Outside the area

X

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilities? No