Job Details

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

* Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards

* Cleans and sanitizes all assigned rooms and bathrooms

* Follows the designated sequence of room assignments

* Cleans guestroom windows to hotel standards

* Replaces all amenities and linens according to hotel standards

* Keeps cart and linen closets clean and orderly

* Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor

* Notifies Supervisors of discrepancies such as vacant rooms, etc.

* Turns in lost and found items as per hotel standards

* Reports items of value left unsecured in hallways and guestrooms

* Cleans assigned rooms within shift time requirements, passing all inspections

* Removes Room Service trays from rooms and places in on floor by room entrance

* Replaces burned out light bulbs according to hotel standards

* Assists in preparation and deep cleaning of VIP rooms

* Cleans spots on walls

* Cleans spots on carpets

* Completes special cleaning projects

* Refills cleaning bottles with chemicals according to department guidelines

* Applies excellent guest relations skills when interacting with guests

* Interacts with guests in a friendly and professional manner

* Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

* Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities

* Satisfies guest requests for information and services

* Demonstrates a friendly attitude to co-workers and all other hotel staff

* Treats guests and other employees with courtesy and respect

* Consistently maintains a positive attitude that ensures the best guest experience

* Gives recognition to repeat guests

* Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind

* Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken

* Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary

* Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel

* Thorough knowledge of proper cleaning methods for various surfaces

* Uses proper chemicals when cleaning as described by the department's procedures

* Thorough knowledge of proper carpet and upholstery care policies and procedures

* Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel

* Performs all duties in a timely and professional manner

* Performs a visual inspection before leaving any areas

* Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates

* Demonstrates working knowledge and team effort in accomplishing additional projects as assigned

* Observes hotel telephone etiquette, message, and call handling procedures

* Reads departmental log book and bulletin board on a daily basis

* Observes guidelines for using and maintaining all pertinent equipment

* Complies with all specific HOSTAR policies and procedures

* Follows policies and procedures in preparing for and performing turndown service

* Attends all department meetings as scheduled

* Maintains assigned closets and employee areas in accordance with established policies and procedures

* Demonstrates ability to provide coverage in related departments as directed

* Special projects and duties as assigned

General

* Promotes and applies teamwork skills at all times

* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

* Is polite, friendly, and helpful to guests, management and fellow employees

* Executes emergency procedures in accordance with hotel standards

* Complies with required safety regulations and procedures

* Attends appropriate hotel meetings and training sessions

* Maintains cleanliness and excellent condition of equipment and work area

* Complies with hotel standards, policies and rules

* Recycles whenever possible

* Remains current with hotel information and changes

* Complies with hotel uniform and grooming standards

Qualifications

* Service orientation

* Able to work as part of a dynamic quality-driven team

* Basic English language skills

* Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

* Able to work a flexible schedule, including weekends and holidays