Job Details

Position Summary

Welcomes visitors and answers incoming calls in a warm, pleasant, and professional manner. Maintains a clean and neat reception area, handles specific resident services and community tasks as assigned and seeks administrative support as needed.

Essential Functions and Responsibilities

• Ensures CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensures compliance with Resident Rights and HIPAA policies at all times.
• Provides a welcoming environment for residents, staff, and all visitors to the community.
• Maintains up-to-date knowledge of the community services provided.
• Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions.
• Operates paging/telephone system as required. Answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner.
• Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person.
• Ensures that the reception areas are clean, neat, and inviting.
• Prepares outgoing community mail for pickup. Sorts and distributes incoming mail for distribution to departments.
• Maintains current listing of residents and staff.
• Reports equipment malfunctions as soon as possible to appropriate personnel. Maintains a "maintenance required" book for repairs needed in the community.
• Organizes the necessary information packets for job applicants and new staff.
• Performs clerical functions associated with resident admission, discharges, and readmission as assigned.
• Performs typing, copying, faxing for all departments as requested.
• Attends designated staff meetings.
• May perform other duties as assigned by the Supervisor.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion,

sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at